PHI Polyclinic "MOJ LAB", seated in Podgorica, at the address 2B Moskovska, TIN 03322246 (hereinafter referred to as “MOJLAB“), as a data processor, respects your privacy and bases its website on technologies that provide a better and safer online experience. These rules on privacy protection refer to the collection and processing of your personal data and the use of cookies on the website mojlab.me (hereinafter referred to as : “the website“).
Please read our privacy policy carefully in order to get a clear picture of how we collect, use, protect or in other way handle your personal identifying information, in accordance with the terms and conditions from our website.
By using this website, you agree with the method of data collection and processing hereof described in the following rules.
In order to maintain the functionality of its website and provide the services requested by users, MOJLAB may collect and use the personal data of this website users. Through the website mojlab.me, depending on the purpose, the following personal data may be collected: name and surname, e-mail address, home or business address, phone number
By entering personal data or attaching documentation to relevant fields, you give permission for the aforementioned data to be used for the purpose for which these have been provided.
MOJLAB collects data about your computer. These data may include your browser type, time of access hereto and web addresses.
MY LAB also collects data about a client outside this website, based on questionnaire forms, with the consent of the client and for the purposes specified in the aforementioned forms.
MOJLAB may use the aforementioned data in order to provide you with more effective customer service, facilitate the use of web pages by removing frequent entries of the same data or in order to adapt the website to your personal preferences and interests.
MOJLAB may share data with reliable partners for certain purposes, such as: preparation of statistical analysis, provision of user support, organization of delivery or for similar needs. Any third party is prohibited from further processing of your personal data.
In addition, MOJLAB hereby informs you that you have the right to access all personal data you provided, as well as to correct them, the
right to withdraw previously given consents, partially or in whole, as well as to object to the processing of personal data for the purpose of providing information about products or services.
When registering or submitting a request via our website, you may be asked, depending on the case, to enter your or other data in order to help us enable you to experience our pages in the right way.
We collect personal data in the following manner:
When registering in order to use our services: name and surname, e-mail address.
When applying to join our team of experts: name and surname, e-mail address, phone number, title, license number, specialty/subspecialty.
When sending queries to our team of doctors: name and surname, e-mail address, findings and documentation that you decide on your own to send us.
When signing up for newsletters: e-mail address.
When using the application, the data that you decide on your own to submit to us, such as the name of a child, date of birth, medical documentation, etc.
We collect some personal data because we are obliged to comply with relevant laws and by-laws. Thus, for example, relevant laws prescribe what information an invoice should contain, which means that we shall be obliged to collect from you all required information in order to ensure the validity of the issued invoice.
We shall store personal data in a form that enables identification and as long as it is deemed necessary for the purposes for which the personal data are processed or for a period of time required by national regulations. Personal data may be stored for a long time under certain conditions, e.g. for statistical purposes, archiving purposes in the public interest.
When we process your data according to a permission principle, if you revoke the given permission, we shall stop processing your data and shall no longer use them for the aforementioned purposes, however, this may result in disabling the use of some additional benefits related to the data.
Please note that we shall not delete your data in the specified timescale, if the enforcement procedure related to unpaid overdue claims has been initiated or if another procedure has been initiated. In such cases, your personal data shall be deleted after completion of the aforementioned procedure.
We may use your data after you register, make an appointment or use other website content only for the purpose for which the personal data were provided.
The website MOJLAB.me protects your personal data from unauthorized access, use or disclosure. The data on computer servers are stored in a controlled, secure location, protected from unauthorized access, use or disclosure.
A backup copy of your personal data is stored on a secure server and can only be accessed by a limited number of persons who have special rights to access such systems, and are obliged to keep such data confidential.
You have the right to submit an objection to MOJLAB related to your personal data processing, via the e-mail address poliklinika@mojlab.me, which is the e-mail address of the institution's official seat.
Management of users' accounts:
In the application, as a registered user, you have full control over the data contained in your account. You can easily update your information whenever necessary, and if you choose to do so, you have the option to delete your account.
In order to update your account, you should take the following steps:
Simply log in to the application and go to the "Settings".
Click on your account to access your account settings.
This step enables you to edit your personal information, including your name, contact information and other details.
In order to delete an account, you should take the following steps:
In the account settings, you may find the option "Delete account".
After selecting it, you shall be asked to confirm your decision on deleting the account. Please be aware that this action is irreversible.
After request for deletion of your account, we shall send you a confirmation email via the registered email address associated with your account.
Deletion of personal data:
Data privacy and data security: Protecting your privacy is our top priority. After you request deletion of your account, we shall immediately remove all associated data from our systems. This includes your account information, settings and any other data associated with your account. Once the deletion process is completed, it shall not be possible to restore or access deleted data.
The website mojlab.me uses so-called “cookies“ – text files located on a user's computer by the internet server.
Third-party cookies are used by MOJLAB in order to obtain statistical data on visits and use of our website. The data that are collected include the user's IP address, browser data, language, operating system and other standard data that are collected and analyzed exclusively in an anonymous form and collectively.
You can set your computer to warn you of cookies every time or you may decide to decline all cookies.
If you opt out of the use of cookies, some functions that improve the efficiency of using our website shall be disabled, whereas some of our services shall not work entirely correctly.
However, you shall still be able to submit requests and use our services.
In order to better understand the cookies and how to control them, below you can learn what types of cookies exist and what types hereof are used on our website.
First-party cookies
Cookies installed on your device by the organization whose website you visit are known as "first party" cookies.
Third-party cookies
Cookies that are installed on your device by another organization through the website you visit are known as "third-party" cookies. An example of a "third-party" cookie is a cookie set by a company specialized in website analytics that provides the website owner with the data on the number of people visiting the website.
Persistent cookies
Permanent cookies remain stored on your device even after closing the browser.
Temporary cookies (session cookies)
Temporary cookies are deleted from your device when you close the web browser via which you have visited the website.
We do not sell, trade or transfer in any other way your personal identifying information to external parties, and no third party shall have access to such information, except for the cases prescribed by relevant law.
From time to time, at our sole discretion, we may include or offer third-party products or services on our website. These third-party websites have separate and independent privacy policies. Therefore, we are not responsible and assume no liability for the contents and activities of these third-party websites.
We respect “do-not-track“ signals and, therefore, we do not track, set or use advertisements when the browser “Do Not Track (DNT)“ option is enabled.
It is also important to note that we do not allow third parties to conduct user behaviour analytics.
Confidentiality of your information is protected and secured by using SSL encryption. Web pages that include online payment are secured by using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized access to data during communication between a user and the Payment Gateway, as well as vice versa. The Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected against unauthorized access. Webteh is a certified PCI
DSS Level 1 payment service provider.
Credit card numbers are not stored by a merchant which means that these are not available to unauthorized persons.
MOJLAB preserves the confidentiality of your personal data and provides access and disclosure of personal data only to its employees who need these for the purpose of carrying out their business activities, and to third parties only in cases expressly defined by law or in which you have given permission to do so.
Understanding the Fair Information Practice Principles related to personal data collection and understanding how to apply these are crucial when it comes to complying with various laws on personal data privacy protection. The website and applications are designed to help parents monitor, document and solve their child's health problems, however, these cannot equal medical examination, nor can these be a substitute for such an examination, establishment of a diagnosis or a therapy prescription. Therefore, the website and applications do not assume any responsibility for any health consequence. The safety of downloading data from the application via e-mail is the sole responsibility of a registered user.
In order to comply with fair practices related to personal data protection, we shall take the following appropriate actions in case of a personal data breach.
As soon as possible we shall notify the users of personal data breach via e-mail and by publishing the notice hereof on the website. Thus, we shall take all necessary actions without delay and in accordance with regulations that are applicable in the field of personal data protection.
Should you have any questions regarding personal data protection, please do not hesitate to contact by using the contact details provided below.
Web:
mylab.me
E-mail:
poliklinika@mojlab.me
