survey

Polyclinic "Moj Lab" is conducting a user satisfaction survey to improve the quality of its services. Please answer our questions; your feedback and suggestions will help us enhance our services for mutual benefit and satisfaction. Thank you in advance, Your Polyclinic "Moj Lab"

Gender

Not specifiedMaleFemale

Age

Not specifiedUnder 2020 - 2930 - 3940 - 4950 - 5960+

Which organizational unit within PZU Polyclinic "Moj Lab" did you have an experience with?

-PolyclinicLaboratory

POLYCLINIC

The answers have the following meanings:
(1) - Very dissatisfied
(2) - Dissatisfied
(3) - Neither dissatisfied nor satisfied
(4) - Satisfied
(5) - Very satisfied

Option for telephone appointment booking

-12345

The kindness and professionalism of the person making the appointment

-12345

The kindness and professionalism of the medical staff in the therapy/intervention room

-12345

The doctor's kindness and professionalism at the polyclinic

-12345

The doctor spent enough time with me during the examination

-12345

The doctor listened to me carefully

-12345

The doctor took enough time to talk with me

-12345

The doctor gave me clear explanations about my conditions and the medications he prescribed

-12345

The doctor explained the importance of the tests they are referring me for.

-12345

I clearly understood my treatment plan.

-12345

After the examination, I feel more capable of dealing with my health issue.

-12345

LABORATORY

The answers have the following meanings:
(1) - Very dissatisfied
(2) - Dissatisfied
(3) - Neither dissatisfied nor satisfied
(4) - Satisfied
(5) - Very satisfied

Telephone appointment scheduling option

-12345

Kindness and professionalism of the person scheduling appointments

-12345

Kindness and professionalism of the medical staff at the reception desk

-12345

The kindness and professionalism of the medical staff in the sampling area

-12345

The staff took enough time to talk to me

-12345

The staff explained the importance of the tests I am undergoing

-12345

Additionally

The answers to the following questions have the following meanings:
(1) - I disagree
(2) - I am not sure
(3) - I agree

There is a complaints box/book

-123

Information about services is available

-123

"Moj Lab" is recognized as a market leader

-123

I would recommend "Moj Lab" to friends

-123

Your comments and suggestions

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